Refund Policy

Email hello@sxowebsite.com within 14 days of a purchase and tell us what did not work. If the service did not do what this site says it does, RocketOpp LLC refunds the purchase in full. We do not ask you to prove it beyond telling us what happened.

• Unused credits are refundable in full within 14 days of purchase.
• Spent credits are not. A scan is delivered the moment it runs, and a report you have already read cannot be returned.
• A pack that is partly used is refunded for the unused portion at the price you paid per scan.

A fix that was never delivered is refunded. A fix that was delivered is not refunded because you disagree with the wording; instead we revise it until it says what you need. That is usually faster than a refund and it is what you paid for.

Plans renew automatically until cancelled. Cancel at any time from your dashboard; the cancellation takes effect at the end of the period you have paid for, and you keep access until then. We do not refund the current period part-way through. Credits you bought separately stay yours.

Through Stripe, to the card you paid with. Most banks show it within 5 to 10 business days. We never hold card details ourselves, so a refund cannot be paid to a different card.

This page restates the refund section of our Terms of Service. If the two ever differ, the Terms apply.